WARRANTIES

1. Teewing Bikes Iberia Warranty Policy

The warranty policy of Teewing Bikes Iberia aims to provide a clear, professional, and reliable coverage framework for the end customer, reinforcing trust in the brand and ensuring agile management within the official network.

The warranty system is structured around three pillars: the official policy of the manufacturer Teewing, the technical and administrative coordination of Teewing Bikes Iberia as the National Hub, and the responsiveness of the territorial network of distributors, dealers, and authorized technical services.

The warranty for each Teewing product will begin on the date of delivery to the end customer. If the purchase cannot be verified by invoice or another valid proof, the start of the warranty may be calculated from the date established by the manufacturer according to its official policy.

2. Teewing Warranty Coverage

Teewing offers coverage on the main components manufactured directly by the brand, according to the following terms:

* The carbon frame has a 5-year warranty for the original owner. In the event of product transfer, subsequent owners will have a limited warranty of 2 years from the original billing date of the product to the first owner.

This warranty covers manufacturing or operational defects under normal usage conditions during the established period.

3. Drive system and electronic components

The drive system, electric assistance system, and electronic components will be managed according to the warranty policy of the corresponding system manufacturer and through the mechanisms established by that manufacturer.

* Or, 500 charge cycles for the battery, according to the current official policy of the Avinox system manufacturer.

In the case of Avinox systems, the warranty may require technical diagnosis, error reading, validation using official tools, or review by the corresponding authorized service.

4. Third-party components

Components not manufactured directly by Teewing, including but not limited to suspensions, transmission, brakes, tires, auxiliary electronic components, saddle, seat post, peripherals, or any other external brand component, are excluded from Teewing's own warranty and will be covered directly by the warranty policy of the corresponding manufacturer.

This implies that each third-party component will be managed according to the official conditions of its own brand.

By way of guidance, components from manufacturers such as Avinox, FOX, Shimano, SRAM, Formula, Maxxis, Selle Royal or other suppliers mounted on the bicycle may be subject to this condition.

5. Principle of warranty continuity

In the event of repair or replacement under warranty, the repaired or replaced part will maintain the remaining coverage period corresponding to the original part, without implying a complete restart of the warranty period.

6. General warranty exclusions

The warranty does not cover damages resulting from misuse, accidents, blows, falls, impacts, incorrect assembly, inadequate maintenance, unauthorized handling, structural or electrical modifications, use of incompatible components, improper transport, incorrect storage, or use of the product outside the specifications indicated by the manufacturer.

Aesthetic damages resulting from normal use, scratches, surface marks, stone impacts, wear from cable rubbing, protections, bags, bottle holders, adhesives, or other external elements are also not covered.

7. Wear and maintenance

Certain elements are subject to natural wear from use and are not considered manufacturing defects unless there is documented non-conformity.

The following are considered wear parts, among others:

• Brake pads
• Brake discs
• Tires
• Tubes, valves, and tubeless liquid
• Chain
• Cassette
• Chainring
• Pulleys
• Grips
• Cables and housings
• Seals and suspension oils
• Bearings and bushings subjected to use
• Saddle and contact elements
• Adhesive protections

The user must perform the maintenance recommended by the manufacturer, especially on suspensions, transmission, brakes, bearings, pivot points, battery, and electrical system.

The lack of periodic maintenance may affect the acceptance of a warranty claim.

8. Assembly, adjustments, and intended use

The warranty requires that the bicycle, frame, frame-motor kit, or component has been assembled, adjusted, and maintained correctly.

For complete bicycles, frame-motor kits, frames, or components sold separately, Teewing Bikes Iberia may require that the assembly has been performed by a dealer, point of sale, professional workshop, or authorized service.

Damage resulting from incorrect assembly, component incompatibility, inadequate torque, use of incorrect tools, product modification, or insufficient maintenance may be excluded from the warranty.

Teewing bicycles are designed for sports use in accordance with the category and specifications of each model. The warranty does not cover damage resulting from negligent use, overload, unauthorized competition, unreported intensive rental, uncommunicated commercial use, out-of-specification maneuvers, or any use that exceeds the intended purpose of the product.

9. Warranty management at Teewing Bikes Iberia

In order to provide an agile and professional after-sales service, Teewing Bikes Iberia will implement an internal warranty management system coordinated from the National Hub.

In this way, the official network will not operate with a dispersed model, but with a structured and unified management that will allow incidents to be recorded centrally and expedite technical and administrative resolution.

10. Material reservoir and response capacity

Teewing Bikes Iberia will complement this policy with an internal reservoir of materials and spare parts aimed at improving response speed in warranty and service operations.

This support stock will allow for more agile resolution of frequent incidents and reduce product immobilization times. The existence of this material does not replace the technical validation of each warranty, but it does improve service capacity within the territory.

11. Processing channel

All warranty incidents must be channeled through the official Teewing Bikes Iberia network, with the dealer, point of sale, or authorized service technician being the first point of contact with the customer.

From there, the case will be escalated and coordinated through the internal system of the National Hub, which will act as a technical and operational link with the manufacturer or the involved suppliers.

To process a warranty, it will be necessary to provide an invoice or proof of purchase, serial number when applicable, product identification, description of the incident, and, when possible, photographs, videos, or technical diagnosis.

Teewing Bikes Iberia, the distributor, or the authorized service technician may request a physical inspection of the product before accepting or rejecting a warranty request.

12. Warranty resolution

When there is a lack of conformity or a defect covered by warranty, the solution may consist of repair, replacement of the component, technical adjustment, supply of spare parts, or any other solution provided for by the applicable regulations and the corresponding manufacturer's policy.

The legal or commercial warranty does not limit the rights that correspond to the consumer in accordance with the applicable regulations in each country.

13. Structural principle of the warranty policy

The warranty should not be understood solely as a legal coverage, but as an essential part of the value proposition of Teewing Bikes Iberia.

The objective of the system is not only to repair incidents but to ensure that the customer experience is consistent with the brand positioning: technological product, professional network, and reliable after-sales service.